Frequently Asked Questions

Have a question about our vintage finds, handmade wreaths, custom planters, or front porch design services? You’ll find answers below. For anything else, contact us at birchhousegarden@gmail.com or click here.

Our Products

Are all of your products vintage or handmade?

Our collection includes one-of-a-kind vintage wares, handmade wreaths, custom planters, and newly manufactured décor sourced from other makers and suppliers. Each product description identifies what you’re purchasing, including whether it is vintage, handmade, made to order, or part of a repeatable collection.

Will I receive the exact item shown in the photos?

For individually listed, one-of-a-kind vintage pieces, the photos show the item you will receive. For repeatable designs and products available in multiple quantities, the photos may show a representative example. Check the product description for details.

Will my handmade or natural item look exactly like the photos?

Handmade pieces and natural materials have their own character. Colour, texture, shape, fullness, and dimensions may vary slightly from one piece to another.

The photos and description show the overall style you can expect. Any available choices, such as size or colour, are listed on the product page.

What condition should I expect from vintage items?

Vintage wares have a history and may show signs of age, including patina, surface wear, or other imperfections. Please review each item’s photos and condition description before ordering.

If you’re unsure about a detail, contact us before purchasing so we can help you understand the piece.

Will a sold-out item be restocked?

Many vintage pieces are one of a kind, so an identical replacement may not be available once they sell. Some handmade designs and sourced products may return, depending on materials and supplier availability.

Contact us if you’re looking for something similar to a sold-out item.

Orders, Shipping & Returns

Where do you ship?

Currently, we ship eligible products throughout the GTA. Some oversized, fragile, or custom items are available only for local pickup within Toronto.

Shipping availability and any item-specific restrictions are listed on the product page.

How long will my order take?

Timing depends on what you order:

• Ready-to-ship items: 1-3 business days before dispatch.

• Handmade or made-to-order wreaths: 3-5 business days before dispatch.

• Custom planters: 3-5 business days after design approval and payment.

Shipping transit time is additional and varies by destination. Please check the product page for current estimates, especially during busy seasonal periods.

Do you offer local pickup or delivery?

Yes, pickup is available and we offer free delivery within the GTA.

Can I order something for a specific date?

Please contact us before ordering if you need an item for a holiday, event, or gift date. Include the product you’re interested in, your location, and your preferred arrival date so we can confirm what is possible.

Can I return an item or cancel an order?

All sales are final.

What should I do if my order arrives damaged or incorrect?

Contact us at birchhousegarden@gmail.com within 5 days, with your order number and clear photos of the item and packaging. Please keep the packaging while we review the issue.

Handmade Wreaths

Can I request a custom wreath?

If you’d like to discuss a custom design, send us your preferred size, colours, style, budget, and required date. Inspiration photos can also help communicate what you have in mind.

Can I display my wreath outdoors?

Yes, all of our wreaths are suitable for the outdoors. Longevity and presentation will depend on the materials used, the season and weather, and how exposed the wreath is to the elements.

How do I care for my wreath, and how long will it last?

Care and longevity depend on the materials and display conditions. Fresh, dried, preserved, and artificial materials have different needs.

Follow the care instructions for your specific wreath. Please see product descriptions for material-specific care guidance and realistic lifespan estimates.

Custom Planters

What is included with a custom planter?

Our custom planter offering includes the installation of the arrangement. We are able to source an urn or pot if required.

Can you make a planter for my space?

We build custom planters, with options depending on the design and materials available. Contact us to book a consultation. We may ask for photos of the location, approximate measurements, your preferred style, and your budget so we can discuss a suitable approach.

Who looks after the plants after delivery or installation?

You will need to care for your plants after installation. We will provide you with care instructions. Plant performance depends on factors such as sunlight, temperature, watering, and exposure.

Front Porch Design & Installation

How does your front porch design service work?

Our service has three main stages:

1. Initial consultation: We discuss your space, style, budget, and goals.

2. Design period: We develop a proposal for your porch and review it with you.

3. Installation: Once the design and quote are approved, we arrange the agreed pieces and complete the installation.

The scope, pricing, and estimated schedule are confirmed for your project before work proceeds.

What happens during the initial consultation?

We discuss how you want your porch to look and feel, your budget, and any existing pieces you’d like to keep. We also consider the space’s measurements, sunlight, weather exposure, and maintenance needs.

Consultations take place in-person and last approximately 30-45 minutes. Before your appointment, please provide photos, measurements, inspiration images, or other requirements. 

How much does a consultation cost?

There is no cost for the initial consultation. 

What will I receive during the design period?

Your design proposal includes mood board, layout, recommended products, planter or wreath designs, and an itemized quote.

It also outlines what is included in the project and the estimated installation schedule. 

How much does a front porch project cost?

Pricing depends on the size of your space, the pieces selected, custom work, and the installation required.

We discuss your budget at the beginning so the proposal reflects the scope you’re comfortable with.

How long does the consultation, design, and installation process take?

A typical project takes approximately 5-10 business days from the initial consultation to installation. 

Timing depends on appointment availability, design approvals, custom production, sourcing, and weather. Seasonal projects may require earlier booking. We’ll confirm an estimated schedule for your project before you proceed.

What areas do you serve?

Our front porch consultations and installation services are available throughout the GTA. Our installation service area is the same as the destinations we ship products to.

What should I expect on installation day?

Installation includes delivery, placement, planting, styling, and cleanup, as applicable. Before we arrive, please allow for access and a clear work space. 

We’ll confirm the appointment details and let you know whether you need to be home.

Still Have a Question?

Contact us at birchhousegarden@gmail.com or click here. For custom orders or porch design enquiries, please include your location, a brief description of what you’re looking for, and your preferred completion date.